Rules

Read server rules and terms of service.

Server Rules

GENERAL SERVER RULES AND REGULATIONS

Terms of Service ("TOS", "Terms" or "Agreement")

These Terms of Service ("TOS", "Terms" or "Agreement") govern the use of the website, the Discord server, the game and all services, features and content offered by APEX MU. By creating an account, accessing or using any of our services, you declare that you have read, understood and agree to comply fully with this TOS.

The latest version of this TOS is always available on the official APEX MU website. It is the user's responsibility to review this agreement regularly in order to stay informed about any changes.

1. ADMINISTRATION AND SERVER

1.1. Administrative Team:

The administration of APEX MU is made up of legally capable volunteers with no personal or professional connection to Webzen, the original developer of Mu Online. APEX MU is a private and independent server with no official relationship with the company that created the game.

1.2. Duties of the Administration:

The administrative team is responsible for managing and ensuring the operation of the server as a whole, including technical matters, financial support, community support and other areas. The team will intervene only when necessary or possible.

1.3. Account Management:

By creating an account on APEX MU, the user grants the administration the right to manage the account created, including changing registration data that does not comply with the server rules, or temporarily or permanently suspending the account in the event of a rule violation. However, the administration has no right to use the e-mail address, name, password or IP address provided at registration for any purpose outside the server.

1.4. Rights of a Suspended Player:

Players who are suspended or banned have the right to appeal once for a review of the penalty. The administration will analyse the case and decide whether the penalty was correctly applied.

The player may request:

A citation of the article of the regulations on which the penalty was based;
Proof of the violation committed, where applicable.

In addition:

Discussing your own or another player's penalties in the game chat, on Discord, on social media or on any other official APEX MU channel is prohibited and may result in an additional ban and an extension of the penalty to other server platforms.
If a player is removed from the official APEX MU Discord for any reason, they may appeal by e-mail at [email protected].

1.5. Maintenance and Shutdowns:

Although the game is intended to run 24 hours a day, the APEX MU team may shut the servers down in order to carry out maintenance considered necessary for the proper operation of the equipment and software. Such maintenance may or may not be scheduled in advance, depending on what the technical adjustments require.

1.6. Ownership of Accounts:

All accounts, characters, items and virtual currencies existing on APEX MU are the exclusive property of the administration. Players hold only the right to use these assets within the game, in accordance with the rules established on the server.

The administrative team reserves the right to manage, modify or remove accounts, characters, items and currencies whenever necessary for the balance and upkeep of the game.

1.7. Extension of Penalties:

Penalties applied on APEX MU may be extended to all official server platforms if the player uses those channels to break the rules. This includes, but is not limited to:

Advertising competing servers;
Harassing, insulting or disrespecting players and administrators;
Causing disruption, inciting conflict or toxic behaviour;
Any other act that compromises a healthy community environment.

The player has the right to appeal once to request a review of the penalty; the final decision rests exclusively with the administration.

2. SECURITY

2.1. Player Responsibility:

The security of APEX MU access credentials is entirely the player's responsibility. The administration is not liable for passwords, usernames or any other login data that may be compromised. Players must ensure that their login details are used exclusively on the official APEX MU website (https://apexmu.gg) and never shared with third parties.

2.2. Account Sharing:

Sharing accounts, passwords or any personal information is the sole responsibility of the user. The administration will not provide support for problems arising from this practice, including loss of items, unauthorised access and bans resulting from violations committed by third parties who gained access to the account.

2.3. Logging into Other Accounts:

Accessing, or attempting to access, accounts that you did not create yourself is strictly prohibited. The APEX MU system records the hardware number of the device used to log in, and if an improperly accessed account is banned, the device may also be permanently blocked, regardless of the status of the player's own account.

2.4. Use of Proxies and Third-Party Programs:

Users who use a proxy, VPN, IP hider or any other third-party program to mask their identity will not receive support from the administration in the event of technical or security problems.

2.5. Newsletter:

By registering on APEX MU, the user automatically agrees to receive the official server newsletter, which may be sent periodically with information about updates, events and other news.

2.6. Character and Guild Names:

Character and guild names must follow appropriate guidelines and may not contain:

Terms that refer to administrators or members of the game team;
Offensive, biased or discriminatory words, or words that may confuse other players;
Any inappropriate or derogatory content.

The administration reserves the right to change or delete names that violate these guidelines without prior notice.

2.7. Account Protection:

Players are advised to change their passwords every 14 days, avoid using public computers or unknown internet networks, keep their security software up to date and never share their login information.

2.8. Loss of Items and Currency:

The APEX MU administration will not intervene in cases of loss of items or virtual currency (WCoins/Goblin Points) caused by the player's own carelessness. There will be no reimbursement in cases of loss, theft or fraudulent trades carried out within the game.

Furthermore, if a player's item is in the possession of another user whose account is banned, there will be no refund or return of the confiscated items.

2.9. Connection Problems:

APEX MU is an online service provided "as is", with no guarantee of uninterrupted or fault-free operation. The administration is not responsible for technical problems arising from the user's connection. In the event of server instability, the team will take steps to restore the service as quickly as possible, without this implying any obligation to compensate. It is up to the player to assess their internet conditions before performing actions including, but not limited to:

Combinations in the Chaos Machine;
Trades or item exchanges;
Participation in competitive events;
Etc.

2.10. Knowledge of the Rules:

By registering on APEX MU, the user declares that they are aware of and agree to all the terms and rules in force on the server. Ignorance of the rules will not be accepted as justification for requesting unblocking, refunds or the reversal of penalties applied by the administration.

2.11. LOCK Security System:

To provide greater protection for user accounts, APEX MU may automatically activate the security system known as LOCK on accounts that remain inactive for a period of 180 consecutive days or more. LOCK is a system that blocks access to sensitive account functions (such as trades, opening chests, interacting with NPCs, among others), even while the player is connected, requiring a 6-digit numeric code to unlock.

This system is ideal for inactive or shared accounts and is intended to prevent unauthorised access. The player may activate, temporarily deactivate or remove LOCK using the following commands:

/lock – Activates the system with a code chosen by the player.
/unlock – Temporarily deactivates LOCK using the registered code.
/lock 0 – Permanently removes the LOCK system after the /unlock command has been used.

If the player forgets the access code, they will need to use the panel on the official website to reset their password and regain control of the account. The administration does not provide support for shared accounts or for resetting forgotten codes without access to the official panel.

3. RESTRICTIONS

3.1. Use of Chat and Social Media:

It is strictly prohibited to use the game chat, text channels on Discord or any other platform managed by APEX MU to spread hate speech, xenophobia, racism, pornographic content, personal insults, harassment, threats, incitement to violence or any other form of intolerance and toxic behaviour. Such practices are unacceptable and subject to penalties under applicable law and the internal rules of the APEX MU administration.

The team understands the importance of players' freedom of expression, but reiterates that this freedom does not extend to disrespect, defamation or any attitude that compromises the experience of other users. If a player feels harmed by insult, slander or defamation, or if the administrative team deems it necessary, the offender will be subject to penalties. In addition, disrespectful, unnecessary or excessive comments about any player, whether inside or outside the game, may also result in penalties.

The penalty for breaching this term is the temporary or permanent suspension of the player on all APEX MU platforms, depending on the severity of the violation and the player's history. The administrative team reserves the right to monitor and regularly review chat logs and to apply sanctions even if the victim of the offence does not file a formal complaint.

3.2. Advertising Other Servers:

Advertising other private Mu Online servers within APEX MU or on its official communication platforms (Discord, social media, etc.) is not tolerated. The penalty for breaching this term is the temporary or permanent suspension of the player on all APEX MU platforms.

3.3. Special Characters:

The use of special characters (ASCII, HTML, etc.) that make chat difficult to read is prohibited. The penalty for breaching this term is the temporary or permanent suspension of the player on all APEX MU platforms.

3.4. Impersonating Administrators:

It is prohibited to impersonate an APEX MU administrator or to use names that may be confused with administrators and team members (e.g. GM-xxx, ADM-xxx). The penalty for breaching this term is the temporary or permanent suspension of the player on all APEX MU platforms.

3.5. Obstructing Partners:

It is expressly prohibited to attempt to prevent any APEX MU partner from carrying out ordinary in-game tasks while acting in their role as a partner (videos, livestreams, etc.). The penalty for breaching this term is the temporary or permanent suspension of the player on all APEX MU platforms.

3.6. Damaging the Reputation of Partners:

It is expressly prohibited to attempt to damage the reputation of any APEX MU partner acting in their role as a partner (videos, livestreams, etc.) through the game chat or communication platforms managed by APEX MU. The penalty for breaching this term is the temporary or permanent suspension of the player on all APEX MU platforms.

3.7. Spreading False Information:

Spreading false or unfounded information and/or rumours about the server, its partners and/or its administrators with the intention of damaging the reputation of those involved or disrupting the proper functioning of the services offered in the game is prohibited. The penalty for breaching this term is the temporary or permanent suspension of the player on all APEX MU platforms.

3.8. Falsifying Evidence:

It is forbidden to falsify, tamper with or fabricate evidence (screenshots, audio recordings, among others) with the intention of using it to mislead those responsible for the game and to force or cause unfair and unnecessary penalties against someone. The penalty for breaching this term is the temporary or permanent suspension of the player on all APEX MU platforms.

3.9. Obstructing Gameplay:

It is prohibited to subject others to circumstances that prevent them from fully enjoying the events and activities of the game, except for the use of MuHelper for the purpose of gaining experience. This rule does not apply on occasions where PvP is inherent, expected and even essential (such as Castle Siege, for example). If the player is AFK (away from the computer), the rule does not apply.

In addition, practices such as intentionally obstructing NPCs, blocking entry to maps or events, and any other behaviour that unfairly harms the experience of other players are subject to penalties. The penalty for breaching this term includes the temporary or permanent suspension of the player on all APEX MU platforms, with no right of appeal in serious or repeated cases.

3.10. Advertising Trading Groups:

Any advertising of unofficial trading groups or communities through the official APEX MU communication platforms is prohibited. The penalty for breaching this term is the temporary or permanent suspension of the player on all APEX MU platforms.

3.11. Charging Fees or VIP:

It is expressly prohibited for any player to charge fees, VIP or any other kind of payment from other players so that they may enjoy the game's content. No player has the right to sell access to game areas, events, guilds or clans, or to offer any kind of advantage in return for payment in real money or in-game currency. The penalty for breaching this term is the temporary or permanent suspension of the player on all APEX MU platforms.

3.12. Provocation and Retaliation:

It is prohibited to provoke, harass or goad another player with the aim of making them lose their patience and react inappropriately. If a player is identified as responsible for persistent provocation, as well as one who retaliates inappropriately, both will be penalised. The penalty may range from a warning to a temporary or permanent suspension, depending on the severity of the situation and whether it is a repeat offence. APEX MU will not tolerate behaviour that undermines harmony and the player experience within the game.

3.13. Toxic Behaviour:

Any toxic behaviour that may harm the running of the game, the experience of players or the work of the APEX MU administration is strictly prohibited. This includes, but is not limited to, defaming or spreading false information about the server, the team or other players; disrupting the work of the support team by sending false reports, causing disturbances or hindering game moderation; as well as adopting abusive behaviour such as excessive insults, harassment, hate speech or attitudes that encourage unnecessary conflict.

Furthermore, exploiting flaws or any attempt to mislead other players with false information about the rules and mechanics of the game are also considered violations. These behaviours will be examined regardless of the platform on which they occur, whether in the game chat, the official APEX MU Discord, social media (Facebook, Instagram, Twitter, etc.) or forums and communities related to the game.

Players who persist in this type of conduct are subject to warnings, temporary suspensions or permanent bans, depending on the severity of the violation and whether it is a repeat offence. APEX MU values a healthy and competitive environment, and any attempt to harm it will be dealt with firmly.

3.14. Use of Fake Accounts in Livestreams and Giveaways:

It is expressly prohibited to use fake accounts (fakes, smurfs, multiple accounts or any other similar device) to obtain undue advantages in giveaways, prizes, interactions and events held during the official live broadcasts (livestreams) of APEX MU or of its partners on Twitch or other streaming platforms.

Using multiple accounts to artificially increase the chances of winning giveaways, to take part fraudulently in interactive events, or to manipulate the audience and engagement of livestreams is considered unfair practice and is subject to penalties.

The penalty for breaching this term is the temporary or permanent suspension of the player on all APEX MU platforms, depending on the severity of the violation and the user's history. The administrative team reserves the right to examine cases individually and to apply the appropriate sanctions, even without a formal complaint.

4. VIRTUAL PROPERTY

4.1. Trading Accounts and Items:

Any attempt to transfer, exchange or trade APEX MU accounts, items or currencies to another game, server or platform not belonging to APEX MU, regardless of the currency of exchange, is strictly prohibited. This includes, but is not limited to:

Exchanging items/currency from one APEX MU server to another server (where multiple servers exist);
Exchanging in-game assets for digital or physical goods outside APEX MU;
Any transaction involving benefits external to the official game environment.

The penalty for breaching this term includes the temporary or permanent suspension of the account(s) involved, depending on the severity of the violation and the player's history.

4.2. Ownership of Accounts and Items:

Players hold a revocable, non-exclusive licence to use virtual assets within the game, in accordance with the established rules. The APEX MU administration reserves the right to modify, remove, restore or adjust any items, currencies, characters or accounts at any time, without prior notice and without any obligation to compensate, where this is necessary to maintain game balance, correct faults, prevent fraud or for any other reason the administration deems appropriate.

In addition, the administration may restrict, suspend or terminate access to any account that violates the game rules, without the player being entitled to a refund or the restitution of items acquired or accumulated.

By playing APEX MU, the user accepts and acknowledges that they hold no ownership of or permanent rights over virtual assets, all of which form part of the platform administered by the game team.

4.3. Trading Items, Currency or Other APEX MU Property:

The purchase, sale or exchange of items, in-game currency, characters or accounts for real money is strictly prohibited, whether inside or outside the official APEX MU platforms. If a player is caught carrying out this type of transaction on social media (Facebook, Twitter, WhatsApp, gaming forums, buy-and-sell websites, among others), their account(s) and character(s) may be permanently banned without prior notice.

Furthermore, even if a transaction is not completed, the mere attempt at a prohibited purchase, sale or exchange already constitutes a violation. This includes:

Advertising or offering any kind of in-game asset in exchange for real money or external advantages;
Taking part in groups, chats or communities not belonging to APEX MU that encourage or facilitate such practices;
Acting as an intermediary or accomplice in illegal transactions, whether directly or indirectly.

APEX MU may record login information, transaction history and in-game interactions in order to ensure the security and integrity of the server. The data collected is stored for the period necessary for security purposes and for the enforcement of the rules. Should the user wish for more information or wish to request the removal of personal data, they may contact the administration.

In addition, the APEX MU administration reserves the right to review user logs periodically in order to identify suspicious activity, regardless of any formal complaint. If evidence of irregular trading is detected, preventive or punitive measures may be applied, including the temporary or permanent suspension of the account, according to the severity of the violation and the player's history. In cases of suspicion, the team may require clarification before reversing any penalty.

Failure to comply with these guidelines may result in severe penalties, safeguarding the integrity and fair economy of APEX MU.

5. DONATIONS AND REFUNDS

5.1. Non-Refundable Donations:

All donations made to the server are voluntary and non-refundable under any circumstances. It is important to stress that donations and the purchase of credits are distinct concepts: APEX MU does not sell credits and only accepts voluntary contributions made by the account user.

Donations to APEX MU are voluntary and non-refundable. As a token of thanks, the administration may offer in-game rewards, which have no commercial value, do not represent an acquired right and may be changed or revoked at any time without prior notice. However, once a donation has been made, the amount will not be returned under any circumstances.

5.2. Equal Treatment:

All players are treated equally, regardless of whether they have made donations. This means that:

Donors and non-donors have the same rights and obligations within the game;
The number of donations made does not grant special privileges, whether in support, in-game advantages or preferential treatment;
All players must follow the rules established in the Terms of Service (TOS) without exception.

5.3. Blocking of Donor Accounts:

If a player who has made donations is banned for violating the APEX MU rules, all items, currencies and characters linked to their account will also be blocked. There will be no restitution or transfer of the account's assets, regardless of the amount donated or the user's playing time.

5.4. Refund Policy:

Donations do not grant acquired rights over items, virtual currency or in-game benefits. APEX MU does not issue refunds, except in cases where it is proven that the administration failed to deliver the promised reward. A refund will be granted only if the CLAIMANT proves that the server did not deliver the credits or products promised at the time of the donation. Outside of this exception, there is no possibility whatsoever of the donated amount being returned.

In addition, any attempt at a fraudulent donation, improper chargeback or cancellation of payment after the credits have been received will be considered fraud and may result in the temporary or permanent suspension of the account on all APEX MU platforms.

6. TECHNICAL MATTERS

6.1. Use of Hacks and Cheats:

The use of hacks, cheats or any other illicit resource that grants undue advantages to the player or harms the experience of other users is strictly prohibited.

The APEX MU administration carries out constant monitoring to identify suspicious practices and will rigorously punish any violation of this kind. The penalty may range from a temporary suspension to a permanent ban of the account on all APEX MU platforms.

6.2. Bug Exploitation:

Exploiting flaws, bugs or any system error to gain advantages within APEX MU is strictly prohibited. If a player identifies a technical problem, they must report it to the administrative team immediately.

Concealing or improperly using bugs for personal benefit may result in a severe penalty, including the temporary suspension or permanent ban of the player, depending on the severity of the violation.

6.3. Fake Guilds:

The creation and use of fake guilds to occupy slots in competitive events such as Throne Conquest, Castle Siege, Arka War and Last Man Standing is prohibited.

If a fraudulent guild is identified, players must notify the administrative team so that the appropriate measures can be taken. Penalties range from freeing up the slot in the event to suspending the members of the offending guild for a period of 31 days.

6.4. Alliance Limit:

In order to maintain the balance of competitive events, only two guilds are permitted to be formally allied within the game.

Any attempt to exceed this limit in events such as Throne Conquest, Castle Siege, Arka War and Last Man Standing will result in the immediate disqualification of the offending guild without prior notice.

6.5. Pacts and Collusion Between Guilds:

Any kind of pact, alliance or informal agreement between guilds that are not officially registered as allies within the game is prohibited, especially where this interferes with the outcome of competitive events.

If it is proven that three or more guilds acted together irregularly in order to manipulate the outcome of events such as Throne Conquest, Castle Siege, Arka War and Last Man Standing, the guilds involved will be penalised and barred from taking part in the next events for a period of three weeks.

7. OMISSIONS AND UPDATES TO THE RULES

7.1. Cases Not Covered:

Situations not covered by these regulations will be examined individually by the APEX MU administration, which will take the appropriate measures, including the application of penalties where necessary.

Players are advised to use common sense when interpreting the rules and, if in doubt as to what is permitted or prohibited on the server, to seek guidance through the official channels before carrying out any questionable action.

7.2. Official Sources of Information:

The main sources of information for players are the official APEX MU Discord and website. All information relevant to gameplay, such as success rates for Chaos Machine combinations, event mechanics and other modifications made for game balance, will be published exclusively through these channels.

As it is not possible to display all server settings directly within the game, it is the player's responsibility to check this information before performing actions such as combinations, trades or item purchases. The administration is not responsible for losses arising from the incorrect use of game tools where the player has not consulted the official channels beforehand.

7.3. Deadline for Reports:

Violations committed within the game may only be reported within a maximum period of 6 months from the date of the incident. Reports submitted after this deadline will not be examined, as the APEX MU system does not store records indefinitely.

Players must submit their reports exclusively through the official APEX MU channels, presenting clear evidence and within the established deadline so that the team can assess the matter and take the necessary measures.

8. LEGAL PROVISIONS

8.1. Ownership of Virtual Content and Disclaimer of Liability:

All accounts, characters, items, virtual currencies and other content within APEX MU are the exclusive property of the game administration. Players hold only the right to use these assets, in accordance with the rules established in the Terms of Service (TOS).

Accordingly, in the event of an account being banned or suspended due to a rule violation, the user will not be entitled to any kind of compensation, whether for material or moral damages or any other claim in a court of law. Furthermore, as this is a service provided without any mandatory charge for access, there is no guarantee of ownership or of the user's continued presence within the game.

8.2. Governing Law and Jurisdiction:

Any legal dispute relating to APEX MU shall be governed by the laws applicable at the administration's place of establishment, and shall be brought exclusively before the competent courts of that jurisdiction. By accepting these Terms of Service, the user expressly waives any other jurisdiction, regardless of their place of residence or any legal privilege that might otherwise apply.

9. UPDATES TO THE TOS

9.1. Changes to the Rules:

The Terms of Use and the rules of APEX MU may be changed at any time without prior notice. It is the player's responsibility to check for updates periodically in order to stay informed about any changes and to avoid unintentional violations.